SkyCity Online Casino Review (2023)

Our Expert's Review Process

Our reviews follow a structured and rigorous process that is consistent across the website. We know that gambling does involve a high degree of risk, and as a result, we try to bring forward in-depth guides, so you are informed when choosing your go-to gambling platforms. 

First, we check any licenses and certificates that the operator has, to ensure that the website is secure and legitimate. Then, we review the terms and conditions, and we try to highlight any policies that stand out and that we feel players should be aware of before signing up.

Our experts then examine thoroughly all aspects of the casino, including the selection of slots, live dealer games, payment options, and customer service quality. We test the platform in-depth, trying out the games and navigating through the various menus.

Once we have gathered enough information, we put together a detailed review of our findings, including information on mobile compatibility, as many players in New Zealand prefer to engage in mobile betting.

Overview of SkyCity Online Casino

Expert's Testing Process

SkyCity Online Casino Registration Process Preview

SkyCity Online Casino Look & Feel 5 /5

The website features recognisable branding, gold accents, and a strong header image displaying the SkyCity Online Casino bonus codes. This reasonably traditional design philosophy works well as it is tempered by intelligent use of white space, which keeps it from feeling cluttered and overwhelming.

There is also no distracting top menu; instead, all secondary links are listed in a tidy menu on the far left of the page. Below that, the site dives right into the action with its games library neatly segmented into an array of attention-grabbing tabs.

The visual impact site is not limited to larger screens as it has been optimised for the latest smartphones, tablets and netbooks. The fluidity HTML5 affords ensures that the site remains striking and easy to navigate regardless of your screen size.

How to complete the SkyCity Online Casino login process?

1. Click the ‘Register’ button at the top of the screen.
2. Enter your email and password.
3. Now enter your name, gender, DOB, and address.
4. Remember to agree to the casino terms.
5. Click Create Account to complete the process.

How to verify SkyCity Online Casino account?

1. Sign into your casino account.
2. Click on the menu and then open My Account.
3. Here, you can click open the Verification option.
4. Submit one identity document and one address document.
5. For Source of Funds, submit a bank statement or payslip.
6. Allow up to 24 hours for approval.

KYC Documents

• Passport
• National ID Card
• Driver’s Licence
• Recent Utility Bill
• Current Bank Statement
• Payslip

How to close SkyCity Online Casino account?

1. Sign into your account.
2. Complete any outstanding wagering requirements.
3. Play all available bonus spins.
4. Withdraw any available credits.
5. Ask Customer Support to close your zero-balance account.

Allow up to 24 hours for your account to be closed.

SkyCity Online Casino Desktop Preview

While the site layout does feel a little dated, we cannot fault the clarity, ease of use and load speeds on desktop PC. The main header contains a strong branded visual that draws your eye to the available SkyCity Online Casino bonus codes.

The text menu to the left of the promotional header contains links to site sections that appeal to prospective players. These options include live casino games, virtual sports, promotions, and a loyalty program. We appreciate that they also had sustainability and responsible gambling links in this section and didn’t hide them in the footer.

Below the top third of the website, it shifts gear to focus exclusively on its games. The default selection highlights its new slots, Megaways slots, progressive jackpot, 10-minute jackpots, feature buy games and even a Slingo game. These lists can be manipulated to your liking using the search feature or additional categories like blackjack, roulette, baccarat, scratchcards and virtual sports.

Scrolling to the site footer will expose mission-critical links to the FAQ, Terms & Conditions, Bonus Terms, Privacy and Cookie Policy and its AML obligations. The footer also lists the business registration and licensing information.

SkyCity Online Casino Mobile Preview

Our SkyCity Online Casino review of the mobile optimisation found that it fits our smartphones and tablets perfectly. While portrait mode was preferred for phone screens, it displayed brilliantly in landscape on our tablets and netbooks.

The mobile version maintained the same ease of use, clear instructions, and attractive visuals that we appreciated in the desktop version. We could switch between Windows, Apple and Android devices and still play the same games, claim the same bonuses, and use all the services and features.

SkyCity Online Casino App Preview

The casino does not offer any native mobile casino apps, as they focused on providing a world-class HTML5-powered browser-based mobile casino that will serve all their players regardless of device or operating system. That being said, we are eager to see a dedicated mobile app in the future.

SkyCity Online Casino Pokies 4.5 /5

According to our findings, the platform offers around 150 slots. The brand promises quality, which is visible in choosing slot game suppliers like Play’n Go for their best slots bonuses.

With well-established and award-winning slot developers like Microgaming, Netent, and Red Tiger offering their wares, you are guaranteed to find slots that deliver fantastic quality, the latest innovations, and near-perfect mobile optimisation.

Best SkyCity Online Casino Slots

1. Chilli Heat
2. Wolf Gold
3. Dynamite Riches
4. Book of Vikings
5. Mustang Gold
6. Book of Dead
7. Beer Party
8. Break da Bank Again
9. Mega Moolah
10. Reels of Wealth

Highest RTP Slots from SkyCity Online Casino

• Blood Suckers – 98%
• Zeus Lightning Power Reels – 97.73%
• Triple Tiger – 97.52%
• Gold Train – 97.16%
• Diamond Strike – 97.02%
• Buffalo Rising – 97%
• Wild Wheel – 96.97%
• Dead Or Alive – 96.82%
• Football: Champions Cup – 96.82%
• Holmes & the Stolen Stones – 96.8%

Slot Types

• Video Slots – 150
• Progressive Jackpots – 4
• Hourly Jackpots – 46
• Daily Drops – 14
• Megaways Slots – 10

While the site offers a lean list of online and mobile-optimised slots, the selection is filled with some of the industry’s best titles, including Gonzo’s Quest, Mega Moolah, and Buffalo King Megaways. The site also boasts an exclusive slot game in SkyCity Branded Megaways.

Jackpot enthusiasts will enjoy the website’s collection of progressive jackpots, daily drops, hourly jackpots and even 10-minute Jackpots. Each comes with its own unique style and gameplay mechanic.

If you’d like to try a more extensive selection of pokies, we recommend you try 21 Casino, as it features over 3600 games from more than 120 providers.

Slots

Jackpots

Classic Slots

Slingo

SkyCity Online Casino Live Dealer Games 5 /5

With more than 50 of the best live dealer games from award-winning providers like Evolution Gaming and Pragmatic Play, every game is guaranteed to offer fair results and quality streaming. If you want to try games with something different, we recommend titles like Crazy Time, Dream Catcher, and Deal or No Deal Live.

Roulette

Baccarat

Blackjack

Table games

Video Poker

Roulette Games

Blackjack Games

Baccarat Games

Table Games

• Blackjack
• Baccarat
• Roulette

With its focus on quality gaming, it is no surprise that this platform offers a select menu of premium table games rather than large numbers of filler games. This list includes blackjack, baccarat, and roulette variations, plus some scratch card games.

If live dealer games are your favourite type of casino game, and you’d like a more diverse collection, we suggest you try out PlayGrand Casino for its 400 live table selection.

SkyCity Online Casino Payments 5 /5

Payment	Min deposit	Max deposit	Min withdrawal	Max withdrawal	Withdrawal time
	$10	No limit	$20	No limit	1-3 days
	$10	No limit	$20	No limit	1-3 days
	$10	No limit	$20	No limit	1-2 days
	$10	No limit	$20	No limit	1-2 days
	$10	No limit	$20	No limit	1-2 days
	$10	No limit	$20	No limit	1-2 days
	$10	No limit	$20	No limit	1-2 days

SkyCity Online Casino Deposit Process

1. Sign into your real money casino account.
2. Click on the Deposit button to open the Wallet.
3. Choose your preferred deposit option.
4. Select an amount to deposit
5. Redeem your SkyCity Online Casino bonus codes.
6. Enter the required payment details.

What is the SkyCity Online Casino minimum deposit?

You only need to deposit $10 to be able to play the games on the website. This will also allow you to claim the latest SkyCity Online Casino bonus codes or any other active incentives.

SkyCity Online Casino Withdrawal Process

1. Sign into your casino account.
2. Launch the Wallet by clicking Menu.
3. Enter the amount you want to withdraw.
4. Select the appropriate withdrawal option.
5. Supply the requested account information.
6. Hit Confirm to process the request.

SkyCity Online Casino Withdrawal Time

All new withdrawal requests are processed within six hours of submission, one of the shortest pending periods on the market. Especially with e-wallets like Skrill, you can withdraw on the same day.

Once the withdrawal has been approved, it can take three business days for your funds to reach your account, depending on the selected withdrawal method. If the processing window falls over a weekend, this can extend to five days.

Reasons for payout problems

• Not meeting all wagering requirements.
• Not providing the requested KYC documents.
• Providing falsified or illegible documents.
• Not being able to prove your source of funds.
• Game errors or tampering.

Casino Fees

The casino believes in rewarding its players, not penalising them, which is why no fees are applied to any deposits or withdrawal requests placed on the website.

However, after researching for this SkyCity Online Casino review, we found out that any account that is inactive for twelve consecutive months will incur a $5 penalty in the thirteenth month.

This fee will be deducted monthly until the account balance is zero, at which time the account will be closed. This process does not apply to inactive accounts due to self-exclusion.

Compare SkyCity Online Casino Payments With Others

SkyCity Online Casino Licensing & Security 4.5 /5

As part of our rigorous review process, we ensure that the casinos we recommend are licensed and can be trusted when playing online, so we look for all the certificates and gambling licenses they have. 

MGA

MGA/B2C/880/2021

Is SkyCity Online Casino Legit?

The operator believes in playing open cards with its players. This is why it underwent the rigorous review and approval process required to secure a gambling license from the Malta Gaming Authority (MGA).

This gaming license assures players that the casino is strictly supervised when it comes to business practices and financial management. The site must uphold the highest standards of fair play or risk losing its MGA accreditation.

Is SkyCity Online Casino safe?

The website is secured by the latest SSL encryption, which ensures that all your personal, financial, and gaming information is safe from prying eyes. The casino also proves it is trustworthy to the gambling community through its responsible gambling initiatives.

These initiatives include providing players access to essential self-management tools and their partnerships with The Salvation Army Oasis and Asian Family Services, which strive to reduce gambling harm in at-risk groups.

• SSL encryption
• The Salvation Army Oasis
• Asian Family Services

SkyCity Online Casino Customer Support 4.5 /5

During our SkyCity Online Casino review, we found their customer service team accommodating and incredibly well-versed on the ins and outs of their product. We also loved that they manage their live chat service and email inbox 24/7! This means you get the help you deserve when you need it most.

How to contact SkyCity Online Casino support?

1. Go to the homepage
2. Press on the Chat button
3. Fill in the contact form
4. Ask a question and get in touch with the operators

How we tested customer support?

As one would expect from a reputable online casino, they have prioritised customer communication and satisfaction. The customer support agents can be contacted 24/7 via email and live chat to ensure they can assist you when you need them most.

For instant gratification, we recommend the live chat feature. We contacted them from several test accounts with questions ranging from inane to complex and found their agents to be responsive, polite, and willing to help. The longest we waited for assistance was four minutes during peak business hours. Most times, we were chatting with a service representative in under 90 seconds.

While email responses were thorough, they took anywhere from 12 to 30 hours to receive. When there is an agent waiting who can resolve the same query in a few minutes via the chat function, we can’t recommend it as a viable support channel.

Phone:

No phone available

Email:

[email protected]

Live chat:

Yes, 24/7

Loyalty 5 /5

In keeping with its opulent feel, the casino rewards all players by including them in its tiered VIP program, the Online Club. NZ players will unlock rewards such as bonus spins, deposit-based offers, and early access to new games and other promotions by playing their favourite casino games.

The benefits include:

• Exclusive Offer for Each New Tier
• Monthly Online Club Promotions
• Random Free Spins, Super Spins or Cash Rewards
• Early Access to Sweepstakes, Leaderboard Promotions and New Games
• From Tier 10, New Tiers EnhanceRandom Rewards

Our Verdict

Pros

• No transactional fees apply to deposits or withdrawals
• You can play progressive jackpots, such as WowPot and Mega Moolah titles
• The payout processing time takes up to 6 hours

Cons

• No demo feature is available for slots, so you can only play by wagering your cash balance.
• There is a limited selection of 150 slot titles.

What SkyCity Online Casino is great for

SkyCity Online Casino is a great choice for players looking for a user-friendly and reliable online casino experience. Moreover, withdrawals are processed within 6 hours, which is very fast.

Is SkyCity Online Casino the best choice for you?

If you value a user-friendly and reliable online casino that has a fast withdrawal time, then SkyCity Online Casino may be the best choice for you. However, it’s important to also consider factors such as the limited range of slots available before you make a decision.