Grand Hotel Casino Review (2024)

Our Expert's Review Process

We have expert casino specialists with over ten years of experience reviewing online casinos. Since our experts have global knowledge of different casinos, they can also deliver vital information to New Zealand players. Also, we carefully drafted a detailed review process that serves as a guide in rating online casinos.

We created an account and tested the available games, customer services, and other features. From our in-depth examination, it’s safe to say that Grand Hotel Casino is one of the top online gambling sites out there.

Overview of Grand Hotel Casino

• Registration Process Average
• KYC Process 2 days
• Live games 270
• Pokies 707
• Deposit Methods 25
• Min Deposit $10
• Live chat 24/7
• First Deposit Bonus 1st: 100% up to $100

Expert's Testing Process

• Bonus Claimed Yes
• Deposit Amount $25
• Deposit Method Neteller
• Game Types Played Slots, Classic Slots
• Withdrawal Amount $0
• Last Checked June 10, 2024

Compare Grand Hotel Casino with Others

Top Alternatives	Visit casino	Visit casino	Visit casino	Visit casino
1st Deposit	1st: 100% up to $100	1st: 200% up to $500	1st: 100% up to $250	1st: 100% up to $100
No Deposit	-	-	15 Free Spins	-
Our Rating		See full review	See full review	See full review
Min deposit	$10	$20	$10	$10
Payout speed	2 days	2 days	3 days	1 day
Slots Games	707	1200	3000	150
Live Games	270	40	500	30
Online since	2000	2019	2021	2019

Grand Hotel Casino Look & Feel

4.5 /5

We rate Grand Hotel Casino 4.5/5, as the website design is slightly less modern and captivating. If only this site’s look was more appealing, it could have earned a 5/5 score from our experts. Yet, it does provide a downloadable desktop application.

We appreciate that the registration process at the Grand Hotel is fast. The Know-Your-Customer (KYC) verification takes less than two days to complete. The casino is also mobile-friendly, and the loading time is pretty fast.

The website has a search bar, allowing players to find their favorite games easily. However, the website’s layout and arrangement could be more organized, and it also needs to provide a mobile application for better convenience. This feature is available with Bet365’s Android and iOS applications.

Look and Feel Verdict

• Navigation: The layout and games sections aren’t easy to navigate
• Loading speed: Fast loading speed, and we experienced no technical glitches
• Graphics & Design: A monotone design with no animated elements or advanced filtering options
• Overall verdict: Despite the site’s outdated design and layout, its fast loading speed is worthy of note.

Grand Hotel Casino Slot Games

4 /5

Since our experts discovered that Grand Hotel Casino only has 530 slot games, we couldn’t give it a perfect score of 5. Nevertheless, we still rate it 4/5 since the available slots have top-quality features and come from 26 developers, including NetEnt, Play’n Go, and Microgaming.

Although the slot games are less than 1000, they exhibit multiple exciting features, including scatters, free spins, wilds, and bonus rounds. If you want to explore more alternatives, we recommend you stick to Jonny Jackpot’s 4000 pokies.

However, unlike most popular casinos, finding vital information such as bet limits on the Grand Hotel website isn’t straightforward. Also, the site lacks tournaments.

Slots Verdict

Overall, Grand Hotel slots have remarkable features, come in different types, and offer various gambling benefits. More importantly, these pokies are from reputable providers such as Microgaming, Slingshot Studios, Fortune Factory Studios, and many others.

Slot Types

Slots

5-Reel Slots

Sic Bo

Wheel of Fortune

Poker

Jackpots

Classic Slots

Grand Hotel Casino Live Casino

5 /5

The number of live dealer games at Grand Hotel Casino is impressive, so we rate it 5/5. Every live game allows players to access an immersive gambling experience like a real live casino.

With over 170 live dealer games, you can play unique game themes from popular gaming providers, especially Evolution Gaming. You may also look forward to poker games, Sic Bo, exciting Roulettes, Baccarat, Blackjacks, and other live table games.

Live casino

Roulette

Baccarat

Blackjack

Table games

Video Poker

Live Dealer Games Verdict

Grand Hotel Casino Payments

4.1 /5

Payment	Min deposit	Max withdrawal
	$10	$4000
	$10	$4000
	$10	$4000
	$10	N/A
	$10	N/A
	$10	N/A
	$10	N/A
	$10	N/A
	$10	N/A
	$10	$4000

Grand Hotel Casino offers up to 10 deposit methods, which is a good number; nevertheless, we still rate the casino 4.1/5 due to its slow payout speed of 2 days.

Even though Grand Hotel’s payout speed is somewhat slow, the deposit process is much easier and faster.

When you submit your payout request, Grand Hotel may review it in up to 48 hours. The lowest amount you can deposit is $10. Yet, you cannot cash out less than $50. This amount is not suitable for players who want to withdraw lower winnings. That is why we believe AmunRa’s $8 minimum withdrawal might be a better fit.

Also, if your winnings are more than 5x the total purchases across all Casino Rewards partner casinos, you can only withdraw up to $4000 weekly. Kindly bear in mind that this rule doesn’t apply to jackpot winnings.

Payments Verdict

• Payout time: more than 48 hours.
• Payment methods: e-wallets, cards, cryptocurrency
• Payout limits: The withdrawal limit is $4000 per transaction
• Overall verdict: Many payment methods exist, but the betting limits could be better.

This brand doesn’t charge a processing fee; however, using some payment platforms or intermediaries, such as banks, may attract certain charges.

Grand Hotel Casino Licensing & Security

3.5 /5

Our experts rate Grand Hotel Casino 3.5/5 in terms of safety and license. This is quite a good score, showing that the site considers its customers’ safety seriously.

Grand Hotel has a license from the Kahnawake Gaming Commission and a certification from eCOGRA. These awards prove that the platform is safe for gambling, and we were also impressed by its independent auditors. In addition, Grand Hotel employs 128-bit encryption technology, ensuring that customers’ data are indeed safe.

Kahnawake Gaming Commission

License number: Active

Is Grand Hotel Casino Legit?

Grand Hotel brand belongs to the Casino Rewards group, one of the most successful online gaming loyalty programs. It also supports players willing to gamble responsibly by providing up to five safe gambling tools and strategies, including a self-assessment test. Kahnawake Gaming Commission also ensures the legitimacy of the site.

Grand Hotel Casino Customer Service

4.5 /5

Grand Hotel Casino’s customer service team performs well, so we give it a 4.5/5. However, Grand Hotel could have scored 5/5 if it had also provided a telephone contact for customer support.

This brand offers two primary support channels: live chat and email. The live chat feature isn’t available 24/7, but the customer representative was fast and really helpful. We also received vital solutions to technical issues via email support; however, we recommend the live chat for a quicker response.

You may also find a solution in the FAQ section, which has various possible questions and answers for NZ players.

Phone:

No phone available

Email:

[email protected]

Live chat:

2

Loyalty

5 /5

Grand Hotel Casino pays close attention to its loyal customers, providing them with various VIP treatments, so we rate it 5/5. Every player should find the most suitable VIP program, which can be event-based, time-based, or simply weekly newsletter offers.

The exciting thing about this brand is that the VIP points will allow you to access the support channels in multiple languages. On top of that, you will have access to more new games from Microgaming and higher bet limits, which is a good catch for high rollers.

You must frequently place bets to join the VIP program. There are six levels of exploration, ranging from Green to Diamond. Kindly bear in mind that you must obtain a certain number of points each month to maintain your VIP status.

Our Verdict

One notable aspect for which we recommend Grand Hotel Casino to NZ gamblers is its extensive VUP system. The multiple-tiered scheme allows gamblers to get extra perks while betting on the site. Also, you can download the application if you own a desktop device.

On the other hand, the platform is not available 24/7 via live chat and lacks phone assistance.

Pros

• Around 170 live dealer games
• Popular software developers are present, such as Evolution Gaming, NetEnt, and Microgaming
• Up to 11 payment methods are accessible to NZ players
• Downloadable desktop application

Cons

• $50 minimum cashout limits per transaction
• There’s no phone support available

What is Grand Hotel Casino Best For?

Grand Hotel Casino’s gaming selection includes over 170 live dealer titles and over 530 slots. Some games come from popular developers, such as Microgaming, and others from less-known names in the industry, like Foxium. Players can access all the relevant Live dealer titles, jackpots, and progressive jackpots.

Why Join Grand Hotel Casino?

Grand Hotel Casino accepts deposits and withdrawals using around 11 payment methods, including Skrill, Neteller, and card. The site also has a desktop application for playing the 700+ titles available. However, all cashouts are processed in 2 business days.