Bet365 Casino Review (2023)

Our Expert's Review Process

The first thing our experts check is the operator’s background. We ensure the platforms are properly licensed and that NZ players can safely access the sites. We then create our accounts and go through all processes, including registration, depositing, claiming promotions, and finally, requesting withdrawals.

Our team also tests whether the games are mobile-optimised and whether there are any differences between the desktop and mobile versions. We aim to elevate the iGaming standard in NZ, so we’re always transparent on how and why we rate specific features.

In this case, we analysed the terms and conditions and flagged everything players should know before signing up. Then, we claimed Bet365 Casino bonuses and completed the wagering requirements to assess how easy it was to complete them and withdraw funds.

We also interacted with the customer support team and presented complex issues to check their competency levels. Lastly, we put it all together in this Bet365 Casino review for players to decide if the casino is worthwhile.

Overview of Bet365 Casino

Expert's Testing Process

Bet365 Casino Registration Process Preview

Bet365 Casino Look & Feel 4.6 /5

The site features a smooth, minimalistic grey background, with all the necessary info displayed right before you. The site is designed so that if a new player wants to join in, it’ll be very easy for them to navigate. The Join and Log In buttons are clearly displayed, and once you create your account, you’ll have a clear overview of your current balance.

The site has no clutter, well-structured menus and a good user interface. It’s also possible to play while on the go with the mobile-optimised site.

How to Complete the Bet365 Login Process?

1. In the top right corner of the site, click the Join button.
2. On the first page of the registration form, provide your country of residence.
3. Then provide your personal information, such as first name, surname, and date of birth.
4. Type in your email address and phone number.
5. On the final page of the form, create a unique username and password.
6. You can also insert Bet365 bonus codes if you have any.
7. Tick the box to confirm that you are of legal age and press the Join button.

How to Verify Bet365 Account?

1. In the top right, click on your profile picture and go to My Account.
2. In the left column, click on Verification.
3. Follow the steps and complete one check from Step 1 and Step 2.
4. Submit the documents.

Your documents will be reviewed and approved within 2 days. You will be notified via email once the operator validates your request and completes the procedure.

KYC Documents

• Passport
• Identity Card
• Valid Driving License
• Bank Account Statements

How to Close Bet365 Account?

1. Withdraw any remaining funds in your balance.
2. Contact customer support and tell them you intend to close your account.
3. You can submit your account closure request through email.
4. Alternatively, you can contact them through their live chat service.

Bet365 Casino Desktop Preview

The desktop layout is user-friendly, allowing you to browse all available menus easily. Overall, the layout is consistent and straight to the point, with all necessary information displayed. There is no dedicated desktop app, but an internet browser makes access to the platform possible. The loading speeds are extremely fast, no matter which browser you use.

As you open the site, you’ll see that the landing page has an animation screen that changes every few seconds. You’ll see the main features of the casino advertised, and you can rest assured that the animation doesn’t slow the page’s loading time. The main menus, such as Home, All Games, Offers, and New Player Offer, are centrally positioned.

When you click All Games, a new window shows many game categories, including Originals, Slots, Card Games, Table Games, Video Poker, and Jackpot. You can scroll through the offered games or use the search to find a specific title.

If you scroll down to the bottom of the page, you’ll find the responsible gambling tools and additional information about the site, including the licence stamps.

Bet365 Casino Mobile Preview

The casino offers a completely optimised mobile version of the platform. The mobile one is on par with its desktop counterpart, featuring the same ease of use and intuitive navigation.

All important sections and menus are always available on the screen, and you can jump to your desired category seamlessly.

Bet365 Casino App Preview

The operator has launched an iOS app that allows players to Live Bet on sports games. Unfortunately, you cannot use the application to play casino games, but the mobile website is completely optimised for Android and iOS devices.

iOS Bet365 Casino Mobile App Download Process

You can get the iOS app from the App Store. Just search for the name of the app and click to Install. You’ll have to confirm the installation by double-clicking your side button if you’re using your iPhone or using your Mac’s password. However, the iOS app only features the live betting aspect of the casino.

The iOS version has a rating of 4.7 stars and over 3900 reviews. It’s free to download, and it’s regularly updated and maintained to the highest modern standards.

Look and feel verdict

• Navigation: The website features extremely intuitive navigation that is beginner friendly.
• Loading speed: The platform has rapid loading speeds on both mobile and desktop.
• Graphics & Design: The casino features visually pleasing graphics on all devices.
• Overall verdict: We were pleasantly surprised by the quick loading speeds that complement each other well with the seamless navigation of the website.

Bet365 Casino Pokies 4.8 /5

This gaming platform has over 1500 slot games that feature various bonus rounds and progressive jackpots. The slots on site are from well-established software providers like 1X2 Gaming, NetEnt, Microgaming, Play’n Go, IGT, Red Tiger Gaming, and many others.

The slot collection has many themes, ranging from Ancient Egypt, jungle-themed games, mythology, fishing, and Halloween themes. You can also find reel machines with varying RTPs, as each slot game has click-initiated pop-up info.

You can click on the ‘i’ letter in the bottom right corner of each thumbnail and see the slot’s RTP, volatility, reels, lines, and special features.

Currently, no demo mode is available, but the minimum deposit limit is as low as it can get. Another downside is that you can only browse through categories, but there are no sort options.

Slot Types

• Classic Slots: 250+
• Video Slots: 500+
• Originals: 100+
• Jackpots: 200+

With over 1500 slots, you have plenty of choices to discover: jackpot games, slot machines with 3-reels, or in-house options.

Slots verdict

Slots

Jackpots

Classic Slots

Slingo

Bet365 Casino Live Dealer Games 4.5 /5

You can find over 90 live dealer games by clicking the dedicated Live Dealer games button on the top left of the page. Here you can find exclusive games like blackjack, roulette, baccarat, game shows and poker.

The operator powers all live games. You can expect high-quality live dealer streams with varying stake limit options, meaning you can experiment and find the game that suits you best.

Live casino

Roulette

Baccarat

Blackjack

Table games

Video Poker

Live Dealer Games Verdict

Bet365 Casino Payments 3.7 /5

Payment	Min deposit	Max deposit	Min withdrawal	Max withdrawal	Withdrawal time
	$10	No limit	$10	N/A	2-3 business day
	$10	No limit	N/A	N/A	N/A
	$10	No limit	$10	N/A	2-3 business day
	$10	No limit	N/A	N/A	N/A
	$10	No limit	$10	N/A	2-3 business day
	$10	No limit	N/A	N/A	N/A
	$10	No limit	$10	N/A	5 business days

Bet365 Casino Deposit Process

1. Before depositing, you need to verify your account and identity.
2. Then, head to the top right of the screen near your profile picture.
3. Click on Deposit.
4. Select your preferred payment method.
5. Select any Bet365 Casino bonuses available.
6. The funds should be instantly available.

What Is the Bet365 Casino Minimum Deposit?

This gaming platform has a standard deposit limit of a minimum $10 per transaction. This limit is suitable for most NZ gamblers.

Bet365 Casino Withdrawal Process

1. Head to the top right and click on your profile picture.
2. Select Bank from the dropdown menu.
3. On the left side, head on over to withdraw.
4. Select your preferred payment option.
5. Type in the amount you want to withdraw.
6. Click on withdraw,

The withdrawal procedure is reasonably simple, but you won’t be allowed to begin until you verify your account. The least amount you can withdraw at once, regardless of your withdrawal method, is $10.

Bet365 Casino Withdrawal Time

The average waiting time for the withdrawal process is around 3 days. However, you must also wait for your banking provider to process the transaction. If you use an e-wallet, your withdrawal request could be processed much sooner than a bank transfer cash out.

Reasons for Bet365 Payout Problems

• Problem with the card issuer
• Insufficient balance
• Suspected fraudulent activity
• Connection problems
• Incomplete KYC procedure

Payments verdict

• Payout time: The casino features a slow withdrawal time that can take up to 3 days to complete.
• Payment methods: The selection of payment options include popular cards and e-wallets, making it suitable for most NZ punters.
• Payout limits: Unlike most other casinos in the industry, Bet365 doesn’t impose a monthly withdrawal cap.
• Overall verdict: The selection of payment methods and the lack of a monthly withdrawal limit makes the payments section of the website suitable for the average NZ gambler.

Compare Bet365 Casino Payments With Others

Bet365 Casino Licensing & Security 4.2 /5

We aim to ensure the player’s safety, so we’ve performed a background check on the operator. We’ve confirmed that this is a secure platform and included all aspects we analysed in this Bet365 Casino review.

MGA

MGA/CRP/531/2018-02B2C

Is Bet365 Casino Legit?

This platform is as official and legit as possible, with its license from the Malta Gaming Authority. The MGA watches over to ensure no irregularities and fraudulent activity in its platforms with strict rules and guidelines.

Is Bet365 Casino Safe?

This platform is certified, which confirms that the Random Number Generator (RNG) for these slot machines are in line with the regulations set by the MGA. You receive completely random results, meaning you and everyone else playing have equal fairness.

Additionally, the site is protected with encryption algorithms, ensuring your personal and banking information stays safe. The presence of GamCare and BeGambleAware further signals that the operator takes responsible gambling seriously.

• SSL certificate
• GamCare
• GamStop
• BeGambleAware

Bet365 Casino Customer Support 4.2 /5

The site offers 24/7 customer support service, with specialised operators ready to help if you have a problem. You also have FAQs ready to be read first; chances are you can find the answers you’re seeking there.

How to Contact Bet365 Casino?

While on the main page, click on the help button on the very top right of the page. A window will pop up with already suggested questions and answers to your problems. You can also search for your problem with the search bar.

If you can’t find a way to fix your issue or get the answer you’re looking for, you can contact customer support through live chat, as the support agents are on standby. If you have a long inquiry and are not in a rush, you can email.

How We Tested Customer Support?

We sent a few messages regarding the fairness of the games, Bet365 Casino bonuses, and payment methods using the live chat service. The responses we got were very polite, quick and helpful.

Our team also sent a few emails to see whether the helper agents responded in the advertised time frame. The email responses can take 2 days, but on average, we get a reply within 3 to 4 hours. We also reviewed the FAQ section and confirmed that it is extensive and helpful.

Customer support verdict

• Response time: The live chat offers instant assistance, while the email customer service answers in 48 hours.
• Staff availability: The staff quickly help and offer insightful information that easily solves your issues.
• Overall experience: The casino offers great solutions to any NZ gambler’s problems, especially through the 24/7 Live Chat.

Phone:

No phone available

Email:

[email protected]

Live chat:

Yes, 24/7

Loyalty 1 /5

This platform doesn’t offer any VIP Club at the moment, but the platform might create a programme to reward consistent players. Keep an eye on this review, as we will update you as soon as any changes are made public.

Our Take on Bet365 Casino

We consider Bet365 Casino to offer its customers a complete gaming experience. The game collection features over 1500 slots from reputable providers such as NetEnt, Microgaming, Playtech and Play’n Go. The Live Casino section consists of over 90 in-house titles that offer great quality and diversity.

Our team was generally impressed with the casino’s ease of use in navigation and payment methods. New players will have no problem browsing the casino and trying out its game collection.

Pros

• Over 1500 pokies from top providers, like NetEnt, Microgaming, Playtech, and Play’n Go.
• No monthly withdrawal limit.
• The Live Casino section features 95 titles made in-house or by Playtech.

Cons

• Slow payout processing of up to 3 days, which means it will take a while until your funds reach your account.
• The lack of cryptocurrency payments might throw off some NZ punters.

What Bet365 Casino is great for

Bet365 offers a wide collection of games with over 1500 pokies and over 95 live dealer games. The casino also stands out from the competition because it has a no-limit maximum cashout, which is quite rare.

Is Bet365 Casino The Best Choice For You?

Bet365 Casino suits punters seeking a high-quality game collection from established providers such as Microgaming, NetEnt and Play’n Go. The stakes range from $0.10 to $100 on pokies and $0.20 to $5000 on live games, making it suitable for low and high rollers. However, keep in mind that the cashout processing might take up to 3 days.

Wagering Contribution