Captain Cooks Casino Full Review for New Zealand

Our Expert's Review Process

Our goal at OnlineCasinos365 is to find, test, and review NZ online casinos to recommend the best options available to you in the gambling market. First, we experience the site first-hand to see where the platform shines and where it falls short.

Then, our expert team provides you with an honest and transparent review so you can feel confident in your chosen operator.

In our evaluation process, we look at all aspects that a platform offers – from registration to the withdrawal of winnings. In addition, we comb through the site’s features, game selection, test banking methods, and promotional offers. Our approach is structured and intuitive as we go through the platform to understand its ease of use.

We know the standard in the New Zealand iGaming market is high, and we intend to keep it that way. We want you to feel confident registering with any recommended operators.

Overview of Captain Cooks Casino

Expert's Testing Process

Captain Cooks Casino Registration Process Preview

Captain Cooks Casino Look & Feel 4 /5

The pages load quickly, and the quality of the graphics is excellent—a monochromatic brown with splashes of red and gold forms the backdrop of each page.

The logo is at the top corner, and all menu selections are easily accessible on the top of the page or bottom of the home page. It’s easy to find the Captain Cooks Casino bonus codes page, the games, and the VIP Club.

All in all, we assessed this section with a rating of 4/5 as we thought that the platform was easy to maneuver, ensuring a smooth ride for all visitors.

How do you complete the Captain Cooks Casino login process?

Naturally, we made several accounts for this Captain Cooks Casino review. We thought it would be best to lay down the steps we went through:

1. To register, click the red button that says Click Here Play Now. Alternatively, click on the ‘Play Now!’ button
2. You will be redirected to the Account Registration eForm to activate your bonus
3. Enter your first and last name and email address, and click on the orange Next button
4. Confirm your date of birth and gender before clicking Next
5. Create a strong password and click Next
6. Complete the fields by inserting your residential address
7. Your bonus is now activated. Continue by inserting your mobile number
8. Confirm that you are of legal age
9. Click the orange Access Bonus Here button
10. Your account is now registered. You will see your unique username and password displayed. Write it down, as you will need it to access your account in the future
11. Click the ‘Play Now!’ button to be directed to the operator’s homepage.

How do you verify your Captain Cooks Casino account?

Before claiming your bonus codes, we recommend you start the KYC process. This way, you have the chance to finish wagering them and be able to withdraw.

Here’s how to do it:

1. Click on the Help button on the bottom right of the homepage
2. In the email section of the Contact Us page, you will see a drop-down menu under ‘Select your query.’
3. Verify your account automatically
4. Select Account Activation/Verification
5. Verify your identity by submitting proof of ID such as a Passport or Driver’s License
6. You must provide a valid utility bill or bank statement with your registered address for verification
7. Ensure that the documents you submit are eligible and that all four paper corners are visible when uploaded. These documents must be no more than three months
8. After all verification documents have been submitted, they will notify you
9. You will receive a confirmation.

Once your account is verified, remember that this process can take up to 48 hours to be over.

KYC Documents

• Valid Passport
• Driver’s Licence
• Valid National ID Card
• Utility Bill
• Bank Statement (with registered address)

The KYC process should not take too long if you have submitted legible, valid documentation. Keep these documents at hand before you start verifying your account. This process is necessary to ensure your safety and prevent money laundering and internet fraud.

Once your account is registered, you will have the whole usability of your user account, including quick withdrawal from your casino wallet of funds from Captain Cooks Casino bonus codes.

Make sure not to send the same documents for the same verification purpose. This could slow down the process.

How do you close your Captain Cooks Casino account?

1. Log in and be sure that all your funds from Captain Cooks Casino bonus codes are withdrawn
2. Click the Help button on the bottom right of the homepage
3. You will find all the contact methods available
4. Get in touch with the support team via live chat or email, or submit your query on the online form provided
5. In the body of your email, you must clearly state that you wish to close your account – remember to include your username when communicating with the agents.

Verdict

• Navigation: you can easily access every tab
• Loading speed: the page and games are loading fast, without glitches
• Graphics & Design: black and yellow design, but it needs some upgrades as it lacks 3D elements or animations
• Overall verdict: fast-loading pages, no apps, and could use some improvements.

Captain Cooks Casino Desktop Preview

Captain Cooks Casino Mobile Preview

Captain Cooks Casino Pokies 3.5 /5

In the slot section, you will have the option to choose from over 360 exciting titles. Slot games include a variety of classic and video slots, as well as many jackpots and progressive jackpot slots. However, we rated this selection 3.5/5 since it is not as vast as Conquestador’s 2000 pokies.

Software developers include the best of Evolution Gaming, EpicWays, Microgaming, and Stormcraft. In addition, 1X2 Gaming, Alchemy Gaming, All41 Studios, Atomic Spin, Crazy Tooth Studio, Fortune Factory, Foxium, Gameburger, and Gold Coin Studios are among the favorite software providers available on this platform.

If you feel lost and want quick access to the games, use the Games icon at the page’s bottom center. At the top section of the lobby, you can choose between Slots, Progressive Jackpots, Tables, Video Poker, Variety, and Live Casino games.

Captain Cooks Casino has conveniently listed all the featured games, newest games, exclusive games, hot games, and cold games under the For You tab on the page’s top left corner. Unfortunately, you cannot play slots at Captain Cooks for free.

Slot Types

Slots Verdict

Best Captain Cooks Casino Slots

• Mega Moolah
• 777 Deluxe
• Starlite Fruits
• Mr & Mrs Spy
• 9 Skulls of Gold
• Break da Bank Again Megaways
• Immortal Roman Mega Moolah
• WWE Clash of the Wilds
• Mad Hatters
• Book of Rewards

These are just a few of the popular slots in the games library – there are hundreds more. The best slot is for you, and there is no shortage of options on this platform. We encourage you to try new titles to keep gameplay exciting and entertaining.

There are multiple jackpots and progressive jackpot slots with huge winning potential!

Highest RTP Slots from Captain Cooks Casino

• Immortal Romance – 96.86%
• Cash of Kingdoms – 96.28%
• Cleopatra’s Golden Spells – 96.18%
• 9 Pots of Gold – 96.24%
• 10,000 Wishes – 96.27%
• Aquatic Treasures – 96.03%
• Banana Drop – 96.70%
• Book of Oz – 96.50
• Joyful Joker – 96%
• Mask of Amun – 96%

It’s always best to do your homework before deciding which slot to spend your money on bonus codes. This list will help you select a game with a high RTP (Return to Player percentage) to increase your winning potential.

• Classic Slots: 11
• Megaways: 6
• Jackpot: 50+
• Progressive Jackpots: 8
• Exclusive Games: 12
• Themed Slots: 200+.

The five categories above indicate the wide variety this website offers. Click on the Slots tab to view slots in categories of 1-20 lines, 25+ lines, three reels, and 5-reel pokies. Games vary in volatility, features, RTP, and theme.

New Zealand gamblers, from beginners to high-rollers, will find something they like in the vast library of slots.

Slots

Jackpots

Captain Cooks Casino Live Dealer Games 5 /5

The Live Casino tab of Captain Cooks is jam-packed with over 110 of the best games by Evolution. Live Casino allows you to experience the feel of a land-based casino in the comfort of your home or on the go.

Live table games on this platform’s library include roulette, blackjack, poker, baccarat, sic Bo, and several live game shows. Select the Top Games tab in the live casino section to view various popular options.

Live casino

Roulette

Baccarat

Blackjack

Table games

Video Poker

Verdict

Captain Cooks Casino Table Games

• Baccarat
• Blackjack
• Roulette
• Craps

Several other games include Wheel of Winners, Turbo Fortune, Sic Bo, Three Wheel Roulette, and various blackjack titles. Of course, those who believe these games are insufficient might check Casumo’s 340 live dealer titles.

Captain Cooks Casino Payments 4.3 /5

Payment	Min deposit	Max deposit	Min withdrawal	Max withdrawal	Withdrawal time
	$5	No limit	$50	No limit	1-3 business days
	$5	No limit	N/A	N/A	N/A
	$5	No limit	$50	No limit	1-3 business days
	$5	No limit	N/A	N/A	N/A
	$5	No limit	$50	No limit	1-3 business days
	$5	No limit	$50	No limit	1-3 business days
	$5	No limit	N/A	N/A	N/A
	$5	No limit	N/A	N/A	N/A
	$5	No limit	N/A	N/A	N/A
	$5	No limit	N/A	N/A	N/A
	N/A	N/A	$50	No limit	1-3 business days

The banking options at Captain Cooks will be listed when you click the orange Deposit button. There are a few eWallet options, and the casino accepts all Visa and Mastercards.

We have given this section a 4.3/5 rating because the banking options include American Express, ecoPayz, JCB, Visa, MasterCard, MuchBetter, Neosurf, Neteller, Paysafecard, and Skrill Moneybookers. The table below will give you more information on the withdrawal limits and minimum deposit amounts.

Captain Cooks Casino Deposit process

We compiled for our Captain Cooks Casino review the steps to take when making a deposit:

1. Log onto the platform with your unique username and password
2. Click on the orange Deposit button at the top right of the lobby
3. Choose a deposit method you prefer from the payment options provided
4. Select one of the suggested amounts, or enter your desired amount
5. When you are ready, click the Deposit tab.
6. Enter your details as specified. Follow the prompts as instructed if you are redirected to a third-party site.
7. Finally, confirm your transaction by clicking the Deposit tab.

What is the Captain Cooks Casino minimum deposit?

For New Zealand players, the minimum deposit of $5 applies. Casinos have different deposit limits, whether maximum or minimum. Follow the deposit guidelines, and use the correct account number details.

Captain Cooks Casino withdrawal process

The withdrawal of winnings from wagered bonus codes looks like this:

1. Log onto the platform with your username and password.
2. Click on the orange Deposit button at the top right of the page and select the Withdraw tab.
3. Pick a withdrawal method from the list available. If you have funds to withdraw, a list of banking methods will be available.
4. Enter the amount you want to withdraw.
5. Confirm your transaction by clicking the Withdraw button.

Captain Cooks Casino withdrawal time

Depending on the withdrawal method you choose to withdraw funds, the time will vary for processing. It’s good to know that your deposit method will likely be your only withdrawal option.

As stated before, ensure you have completed your KYC verification and have fulfilled all the playthrough requirements attached to a bonus offer – this can adversely affect the outcome of your withdrawal.

It can take between 2 hours and five days to receive your funds after the withdrawal request has been processed.

Reasons for Captain Cooks Casino payout problems

1. Unverified account.
2. Trying to withdraw less than the minimum required amount.
3. Not meeting the minimum wagering requirements.

Captain Cooks Casino Fees

There are no fees levied when you withdraw or deposit with this operator. Unless stated otherwise, all transactions are free of charge. However, we recommend you check your payment method to ensure there are no exchange rate fees applicable to your payment method.

Compare Captain Cooks Casino Payments With Others

Captain Cooks Casino Licensing & Security 4.5 /5

Captain Cooks Casino is fully licensed and regulated by the Kahnawake Gaming Authority, gaining our 3.5/5 rating. They make use of encrypted software to safeguard transfers and sensitive information. In addition, all games are routinely tested by eCOGRA to ensure fair gameplay.

Kahnawake Gaming Commission

Active

Is Captain Cooks Casino Legit?

Playing here is safe and legitimate as the operator holds a valid license from the Kahnawake Gaming Authority. Here, you can bet feeling secure that your winnings depend purely on your luck as the casino uses a random number generator.

The RNG is subject to eCOGRA auditing. You can also put responsible gambling tools to good use when you sign up.

Captain Cooks Casino Customer Support 4.5 /5

Finding a helpful and knowledgeable agent is only a click away. Live Chat is available 24/7, and you can click on the button with the agent’s picture on it for immediate assistance.

In addition, you can get in touch with the team via email. Unfortunately, there is no contact number available, which explains our 4.5/5 evaluation of this field.

How do I contact Captain Cooks Casino?

Click on the Help tab at the bottom right of the webpage to view the contact details. Customer support has a 24/7 live chat available whenever you need it. In addition, you can contact the team at [email protected] for email support.

How did we test customer support?

Every player’s gaming experience is dependent on the quality of customer care. To test their service, we take our time to examine the agent’s responsiveness and go undercover to experience service first-hand.

We evaluate if the interaction with the agent is helpful and efficient. The support team’s competency gets tested in all ways possible.

Phone:

No phone available

Email:

[email protected]

Live chat:

Yes, 24/7

Loyalty 5 /5

The more you play, the more you benefit at Captain Cooks. Members get regular bonuses and promotional offers, and all VIP members are kept up to date via email.

In addition, each time you play, you add points to your loyalty status. Eventually, you rank at a higher VIP level. With a multiple tiered loyalty scheme, this operator deserves our 5/5 appreciation.

VIP Levels & Benefits

All members are VIP members. You will earn points and enjoy benefits from the first game that you play.

VIP members can look forward to weekly loyalty bonuses, exclusive access to special promotions and tournaments, faster withdrawal times, higher withdrawal amounts, and a personal account manager, to name a few benefits

Our Verdict

The standout feature of this casino, in our view, is its VIP Club. We were genuinely impressed by the abundance of rewards available to New Zealand players on this platform. The VIP program consists of seven levels, and the rewards include events, items, and even the possibility of acquiring vehicles.

However, there is room for improvement in the slots category, which offers a relatively modest selection of just over 300 games.

Pros

• Live dealer games: you can enjoy over 100+ titles
• Impressive VIP club: The VIP has seven levels, with exciting rewards that can go as far as rewarding invitations to private events and more
• Leading provider: Microgaming lends its slots and progressive jackpots to this platform
• 24/7 live chat
• Small deposits of $5
• Limitless cashouts per month

Cons

• No apps to download from AppStore or Google Play
• Payouts can last up to two days
• Small number of slots
• You cannot withdraw less than $50.

What is Captain Cooks Casino Best For?

The primary allure of this betting platform lies in its VIP Club management. With a straightforward seven-level structure, it’s easily understandable for new players. For those committed to the platform, the rewards span from bonuses and additional gameplay opportunities up to the lavish prizes typically associated with top-tier Casino Rewards sites.

Consequently, New Zealand players can anticipate exclusive invitations to private events, sponsored vacations, and even, under certain circumstances, the chance to win vehicles.

Why Join Captain Cooks Casino?

If you’re already a fan of Microgaming games, then this is the place for you. The site’s gaming catalog is predominantly powered by Microgaming, featuring a variety of Mega Moolah iterations.

Moreover, if you value a comprehensive and gratifying VIP experience, consider giving this one a shot. The minimum $5 deposit suits both experienced and inexperienced gamblers. However, the slot collection is small and doesn’t even reach 500 pokies.